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Contact your technician through a known support channel before opening a remote session. Quick Assist is a Windows app that lets you review and approve a support connection.
Press Ctrl + Windows + Q or search for Quick Assist. Enter the code supplied by the technician, review the sharing request, and approve only the access you intend to allow. You can end the session when you need to.
For macOS or a mobile device, contact us to agree a suitable troubleshooting method.
Further reading: Microsoft: using Quick Assist ↗Need help applying this?
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